5 Questions to Ask Before You Order

Have you actually seen this item? Is it nice?

If you haven’t already noticed, there are thousands of different products available in the promotional products industry. No one has seen them all, but for common items, the sales rep you speak with should be able to vouch for the quality of the product.


Can I get this in time for my event?

It’s tempting to promise customers the world, but at the end of the day the only thing that matters is if the company can deliver on their promises. Our production times and rush delivery options are guaranteed, so we aren’t promising something we can’t deliver. If you are buying for an event that’s coming up soon, be sure your rep gives you all the information you need, too. Production times only start after artwork has been received and the order has been processed and approved. Make sure your rep explains any steps that may require additional time and can give you accurate shipping times.


Do you have an in-house art department?

While some customers have vector artwork that is ready to be used for printing, an in-house art department can do everything from simple typesetting to re-creation of logos in a usable, vector format. Most importantly, with an experienced in house art department, you can be secure that the artwork you want to print on your promotional item is going to look great.


What do you recommend for (fill-in-the-blank)?

If you aren’t an experienced promotional products buyer, the process can be daunting. There are thousands of options and many things to consider, from price and production time to color and imprinting options. One of the most important services a sales rep can provide is advice on what to pick and how to imprint it. Genuity Concepts, Inc. is a leading promotional marketing company that specializes in assisting our clients to advance their marketing and branding efforts via innovative promotional items and corporate promotional items imprinted with company logos, brand, or event names.


What is your error rate, and what is your guarantee?

Buying custom imprinted promotional items and corporate gifts is different than buying a non-imprinted item. You’re placing a large order for customized merchandise and it’s important for it to turn out well (and show up on time). No one wants to get stuck without giveaways at their trade show promotion, or have the wrong information printed on their promos.


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